We make every effort to ensure that your order is shipped in a timely manner and at a reasonable cost; however, we are unable to guarantee specific delivery times.
- Shipping Destination
Methods & Costs
We currently ship to any public street address in Canada. Orders cannot be delivered to PO Boxes. In rare cases where the delivery company is not able to complete a delivery due to accessibility, we will attempt to notify you and help arrange for you to pick up the order at the carrier's nearest terminal. Orders may be held for reasons including, but not limited to, inaccessible destination address, incorrect contact information or an insufficient address. You will be responsible for any storage costs, redelivery charges or other fees that may result from holding the order at the terminal.
Each order may only have one "ship to" address. If you require multiple "ship to" addresses, please order separately for each address. Minimum order and freight policies will apply to each order. Orders may not be combined to meet minimum order or free freight thresholds.
Stock orders ship from our branches / distribution centers located in Canada. Shipping charges are automatically calculated using the distribution center as the point of origin. We reserve the right to ship certain products or orders directly to a customer from the manufacturer. In these cases, freight costs, if any, will be calculated using the manufacturer as the point of origin.
At this time, we are unable to ship online orders internationally. If you have a freight forwarder, we can assist you with shipping to that address. Please contact Customer Service to check availability for these arrangements.
We ship orders to both commercial and residential addresses. Commercial addresses are defined as business addresses situated on commercially zoned real estate, as determined by the freight carrier. Businesses operated from a house, apartment or other dwelling are not considered commercial addresses and will be charged any applicable residential delivery fees.
Calculating Shipping Costs
When placing your order, you may choose from several methods of shipment and you will be able to select the method and pricing that best fits your needs. You will see the associated costs for the method you select in your shopping cart. Please note that shipping costs may also depend on the terms of your account.
Free Shipping from our Warehouses
Under certain conditions you may qualify for free shipping on select product. If your order qualifies for free shipping, we will assume standard ground delivery charges.Note: Expedited shipping, lift-gate charges, or other additional services are not included in the free shipping program. We reserve the right to change or discontinue free shipping at any time.
Special Note on Common Carrier Deliveries
LTL Common Carrier delivery requires an adult signature at the time of delivery. It is that adult's responsibility to inspect the merchandise being delivered for damage or shortage. By signing for a shipment without notice of damage or shortage, you are accepting the product in good condition. Once the driver leaves with your signature, your ability to claim damage or shortage against the carrier is significantly reduced. Most claims against a carrier are denied if they have a free and clear delivery signature.
It is also the responsibility of the Customer to have adequate help and any necessary equipment to receive product at the back of the delivery vehicle.Please be advised that We do not ship orders C. O. D.
Free Shipping from our Warehouses
Under certain conditions you may qualify for free shipping on select product. If your order qualifies for free shipping, we will assume standard ground delivery charges.
Delivery Lead Time Estimates
Your estimated arrival date is determined by the date of shipment from the distribution center and the shipping method you select at the time of checkout. Most In-Stock orders are shipped within 1 to 2 business days of receiving an order.
Shipments travel on normal business days. Please take into account Federal/Provincial holidays and possible inclement weather when placing your order. We will make every effort to deliver your order on the requested date.
Delivery Time Confirmation
Once your order has been submitted, a confirmation email will be sent to you, which will include shipping and delivery lead time estimates. These estimates will also appear under "My Account?.
Expedited shipping is available, including 2-Day and Next Day (with the addition of Saturday Air under certain circumstances). Orders must be submitted prior to 10:00am Mountain Standard Time in order to receive expedited delivery in the timeframe specified. Expedited orders placed after 10:00am Mountain Standard Time or on Saturday/Sunday normally ship the next business day. Some orders may be subject to verification of billing/shipping information and may therefore be delayed.
We work tirelessly to have shipments arrive within the specified timeframe. During times of heavy order volume, expedited shipments may take longer to process. Therefore, we recommend you plan accordingly. To ensure delivery timeframes, order early during peak times and holidays, such as Easter, Thanksgiving, Christmas and New Year's, as well as when schools resume in late-August and mid-January.Note: Some orders may be subject to verification of billing/shipping information and may therefore be delayed.
Incorrect or Damaged Orders
We make every effort to correctly fill and securely pack each order. If your products arrive damaged, or if you receive an incomplete or incorrect shipment, make a notation on the Bill of Lading and/or with the driver at time of delivery. We are not responsible for damaged items that are accepted and signed for at time of delivery without notation.
All reports of damage should immediately be reported to Customer Service Team. All requests for return may be made up to the 30th day after receipt of shipment. We will arrange for return shipping to the distribution center for an item that was sent to you in error, received defective, or that arrived damaged.
All reports of damage should immediately be reported to our Customer Service Team. All requests for return may be made up to the 30th day after receipt of shipment. We will arrange for return shipping to the distribution center for an item that was sent to you in error, received defective, or that arrived damaged.
Cancelling an Order
If an order needs to be cancelled, please call Customer Service at 1-866-505-4900 during business hours (8 a.m. - 5 p.m. MST). If the order has not been processed, we will proceed with cancellation and refund.If an order is refused at time of delivery, or is shipped in good faith but returned due to incorrect or incomplete shipping information, round trip shipping costs will be charged to the customer.
For more information on returns, please see the Return Policy.