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Returns & Exchanges

Return Period

You may return any purchase within 30 days of receipt. All returns require pre-approval and authorization. Once an approval is issued for your return, the merchandise must be received within the next 30-day period. Any return not received within 30 days will be cancelled.

To request a return, please contact us through our contact form. Please have your invoice number ready and list of items to return, which can be found on your packing slip.

Non-Returnable Items

Purchases must be returned in new and unused condition with the original manufacturer's packaging. Please note that we do not accept return of the following:

  • Special order items
  • Items purchased over 30 days of receipt
  • Hazardous items or flammable liquids
  • Items that have been used

Refund Method

All refunds will be made in exchange for credit.

Restocking Fee

All returns are subject to a 15% handling and restocking fee, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). You are responsible for all return shipping costs.

Damages & Shortages

We take great care to have delivered goods counted and checked before shipping to avoid errors. Upon delivery of any package, do a careful examination for damaged or shorted items and make a notation on the Carrier's receipt.

Please note that by giving the Carrier a signed receipt accepting the goods without notation of damage or shortage, you assume responsibility for the condition of the packaged items. Damages and shortages must be noted along with your signature.

In order to receive a refund or exchange for damaged or shorted items, you must contact The Gear Centre Customer Service within 48 business hours of receipt.


Currently, we do not offer an exchange program for returned merchandise except when replacing damaged goods, and for special circumstances. If you would like to request an exchange, contact us for assistance.

Example of an acceptable return
Example of an unacceptable return: damaged box
Example of an acceptable return
Example of an unacceptable return: seals on parts broken, missing box lid